Friction Audit Operating System
The full eight-step method—from Friction Source through Review Cycle—mapped to FIND, FILTER, FIX, and FORTIFY.
The official companion toolkit
Don’t just notice friction.
Audit it.
A professional Excel-based operating system that helps leaders find hidden friction, quantify its cost, decide what belongs, and turn insight into accountable action.
6 integrated tools50-item audit capacityImmediate digital delivery
Built from the book’s core visual
Eight questions that turn friction into action.
Friction SourceFriction TypeFriction CostClassificationInterventionOwnerMetricReview Cycle
What’s inside
One workbook.
A complete audit workflow.
Each section feeds the next so a frustration does not end as a complaint—it becomes a measured, owned improvement.
Friction Ledger
Capture recurring delays, approvals, workarounds, handoffs, meetings, rework, and unnecessary complexity in one disciplined register.
Filter Scorecard
Test value, risk, duplication, employee burden, customer impact, and cost to decide what should be removed or improved first.
Cost of Friction Calculator
Convert repeated minutes, people, and loaded labour cost into a conservative annual financial estimate.
30- and 90-Day Action Plan
Choose Delete, Automate, Delegate, Redesign, or Preserve; assign an owner; set targets; and establish a review cycle.
Live Audit Dashboard
Track friction identified, annual cost exposed, method stage, intervention mix, and completed improvements.
Start removing what doesn’t belong
Friction Audit
Starter Toolkit
- Reusable Excel workbook
- Built-in formulas and scoring
- Dropdowns, action tracking, and dashboard
- For one purchaser and their internal team
Good to know
What software do I need?
Microsoft Excel is recommended. The workbook uses standard formulas and native spreadsheet features.
Can my team use it?
Yes. One purchaser may use the toolkit with their internal team. Resale, public distribution, or repackaging is not permitted.
How is it delivered?
After successful payment, delivery instructions are sent to the email address used at checkout.
Proudly supporting
Charlotte’s Smiles 4 Kids Project
Helping bring smiles, comfort, and meaningful moments to children facing cancer and their families.